Support Centre Opportunities

Who you are  

You are a service-oriented, bilingual Integration specialist who is excited to be a part of a fast-growing organization that enables the best to be even better. You will act as a subject matter expert as it relates to integrating new practices into our network.  You enjoy working in a collaborative environment where your ultimate goal is to ensure all new Partners and their teams are set up for success.  You enjoy being hands-on in your role and thrive in problem solving under pressure.  As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies. 

Located at dentalcorp’s Toronto Support Centre and working alongside the Corporate Development team, you will be responsible for overseeing and managing the successful integration of new practices. You will manage the entire integration process by working cross-functionally with all departments to support a positive and efficient onboarding experience. In this role you will be a liaison between incoming practices and the rest of the Corporate Development team.    

In this role, you will 

• Collaborate with cross‑functional teams to determine the business needs and processes required to support successful practice integration from LOI to 90 days post‑partnership. 

• Onboard new dental practices by training team members on Dentalcorp systems and business protocols. 

• Manage an Integration Project Plan for each new practice; identify key milestones, potential shortfalls, and proactively follow-up to ensure Practice Managers and Partners have the knowledge, tools, skills and confidence to effectively integrate into our operations 

• Provide team-wide status updates on each practice and ensure all key stakeholders are informed of progress throughout the Integration process. 

• Own the relationship with onboarding Practice Managers and guide them through the integration process, including administrative tasks such as, banking, change of billing, payroll data. 

• Triage, prioritize, and address onboarding‑related inquiries using our ticketing system. 

• Keep abreast of new systems and processes within key departments and adjust training and new practice meetings as needed. 

What we’re looking for 

• Excellent communication skills both verbal and written in English and French 

• Experience in a similar role in M&A Integration or Project management is an asset 

• Strong project management abilities with high customer service orientation, within a fast-paced, high growth environment 

• Confident using all Microsoft Office applications, navigating and learning various technology systems  

• Ability to live the Dentalcorp Beyond Brilliant values (Beyond the Status Quo, Brilliant Experiences, Beyond Excellence, Brilliant Together)Competent collaborator and skilled cross-functional communicator 

• Experience in a dental practice is an asset 

About Dentalcorp 

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences.

Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth. 

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted. 

The salary range for this position is $72,000 to $82,000 CAD annually. Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations.